Effective date
Effective date 2026-10-19
This policy applies to Academy plans, fan subscriptions and bundles, pay per view unlocks, tips, paid messages and wallet top-ups. It is part of our Terms of Service.
Why payments are final
Everything you buy on OnlyThroat is digital access that starts the moment you pay. An Academy plan opens every course in your plan at once. A fan subscription opens the creator's content for the whole period. An unlock, a tip or a paid message is delivered the moment it goes through, and creators receive 80 percent of what fans pay.
Before you pay, you can read every guide, the full course syllabus and the forum, see the training plan demo with Day 1 in full and see each creator's prices on the profile. You know what you are buying before you buy it.
When you pay, you ask us to give you access straight away. If you are a consumer in the European Union or the United Kingdom, you agree at checkout to immediate access to digital content and acknowledge that your statutory right of withdrawal ends once access begins.
What does not qualify for a refund
- Changing your mind, or deciding you no longer need the plan or subscription
- Not using the Academy, a course or a subscription during a paid period
- A renewal you forgot to cancel, or cancelling just after a renewal
- Thinking a subscription was a one-time payment, although every plan and subscription is shown as recurring before you pay
- Content from a creator that did not match your personal taste, when it follows our policies
- Buying the wrong plan, tier or billing period
- The unused part of a period after you cancel
- Tips, paid messages and wallet balances already used, and unused wallet balances
- Someone else using your account, including when you shared your login
- Account closure because of a breach of our Terms or policies
The three cases we review
We review a charge only when one of these applies and the records confirm it.
Double charge
You were charged twice for the same item or the same period because of an error on our side. We return the duplicate charge.
Proven unauthorised charge
A payment was made with your card or wallet without your permission, you tell us within 14 days of the charge, and our records together with those of our payment partners support the claim. A statement on its own is not enough. We may ask you to confirm that you reported the misuse to your card issuer.
Total service outage
A confirmed failure on our side made the whole service unusable for you for a continuous period, you told us about it while it was happening and we could not fix it. Slow pages, a single course video, a single creator being inactive and problems with your own device, browser or connection do not count.
When we approve a request, the amount is limited to what you paid for the affected item or period and goes back to the original payment method. Approving one request does not create a right to another.
How to request a review
Email [email protected] with the subject Charge review within 14 days of the charge, from the address on your account. Include the date and amount of the charge, what you bought and which of the three cases applies, with any evidence. Requests sent later, or for reasons outside the three cases, are not approved.
We reply by email once we have checked the records. We do not reopen requests that were declined for reasons outside this policy.
Cancelling and renewals
You can cancel any plan or subscription at any time in your account panel, in a few clicks, without contacting us. Cancelling stops the next renewal. You keep access until the end of the period you already paid for. Cancelling is not a refund request.
Plans and subscriptions renew automatically at the end of each period until you cancel. Once a new period starts, access for that period is granted and its payment is due. If a renewal payment fails, it stays due and may be retried over the following days. A retry is not a second charge. Cancelling after a new period has started stops the renewals after it, not the payment for the current period.
What we keep on record
For each payment we keep the time of purchase, the item, plan and price shown at checkout, your acceptance of our Terms, the confirmation email, renewal notices and the account activity log, such as sign-ins, course progress and unlocks. Our payment partners keep their own records of each transaction, including the result of bank authentication where it applies. We use these records to assess a claim and to answer a dispute.
Chargebacks
If you think a charge is wrong, contact us first at [email protected]. Opening a chargeback without contacting us is a breach of our Terms. When a chargeback is opened, we send the records above to the bank, and the account is closed permanently. Creator earnings from a charged back payment are deducted.
Changes to this policy
A purchase is covered by the version of this policy in force when you made it. The effective date at the top shows the current version. Questions go to [email protected]. See also our contact page.